Shipping and Returns
Shipping policy
We deliver anywhere in South Africa. Delivery costs are quoted upon checkout.
All Products are sent via a courier company or can be collected in Pretoria East.
Delivery is available Monday to Friday (Excluding public holidays)
Orders take 2 to 3 business days to be fulfilled, and 2 to 3 business days to be couriered. You will be notified once the order leaves our premises and you will receive a tracking number.
We will do our best to have your order dispatched and delivered on time but we cannot be held responsible should a delay occur because of circumstances beyond our control.
Wildish lifestyle cannot be held responsible for any failed or delayed deliveries due to incorrect or missing delivery information supplied to us.
We cannot be held responsible if there is no one at the delivery address to receive the order. Unfortunately, we cannot leave orders unattended at the delivery address.
We will have the order send out again at an additional cost and will not be held responsible for any perished goods.
Please note: No documentation is sent with our orders as most deliveries are intended as gifts.
Our simple and good promise
Should an item become unavailable, sold out or discontinued, we promise to replace it with an item of equal or greater value.
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Return and exchange policy
Refunds, exchanges & cancellations
In the unfortunate unlikelihood that items are damaged in transit, please e-mail us on the day of delivery at werwildish@gmail.com
Should you wish to cancel an order, the following applies.
A confirmed order may only be cancelled with our consent.
If the order has been confirmed but not yet dispatched a 5% cancellation fee will be charged.
If the order has been confirmed and dispatched but not yet delivered, the delivery fee as well a 20% admin fee will be charged.
Returns
We have a 7-day return or exchange policy. If 7 or more days have gone by since your purchase, we, unfortunately, can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping is for your own account.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email .
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Sale items
Only regular priced items may be refunded, unfortunately, items bought on sale or with any discount voucher or code cannot be refunded.